Contacts

Common Issues

The app does not show on my Apple Watch

If the app is installed on your iPhone but it does not show on your Apple Watch, please check the following:
1) Make sure that your Apple Watch is updated to watchOS 2.0 or above.
2) Make sure that “Show app on Apple Watch” for the app is enabled in the “Watch” app on your iPhone.

 

The app keep crashing/freezing at startup on my Apple Watch

If you are experience frequent Watch app crashing and freezing problems, then you should try the procedures below:
1) While it’s loading, Force quit the app by pressing and holding the side button until the “Shut down” screen appears, then re-press the side button.
2) Shut down your Apple Watch by pressing and holding the side button.
3) Hard reset your Apple Watch by pressing and holding the side button and the Digital Crown for about 10 seconds.

 

If that does not help, please contact us with the following form:

Name

Email

Subject

Message

captcha